Contact Us

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73 Crown St
Richmond, VIC, 3121
Australia

+61 3 9428 3229

Sustainable, high quality, specialty coffee. Our commitment to environmental, social and economic sustainability puts us at the forefront of the industry. Roasting in Richmond, VIC Australia.

Shipping & Returns

SHIPPING & RETURNS POLICY

1. Shipping Within Australia

We aim to process and dispatch orders within 2 business days, however in some cases dispatch may occur later due to our roast schedule or stock levels. Most orders through the online store incur a flat shipping fee of $5.95 (inc GST) to locations within Australia. Some items may be eligible for free shipping. All orders are dispatched with tracking.

2. Shipping Internationally

International shipping is not currently available through the online store. Please contact us directly for international orders by email info@syndicate.coffee or phone +61 3 9428 3229

3. Pickup from Roastery

Pickup is available from the Roastery at 73 Crown Street, Richmond VIC 3121 during the times specified at checkout.

4. Refunds, Exchanges & Returns

Should there be any dissatisfaction with any product purchased via the Syndicate Coffee website, please contact info@syndicate.coffee or phone +61 3 9428 3229 to resolve the issue.

Coffee is a fresh and perishable product and Syndicate Coffee does not allow any returns on coffee purchased. Syndicate Coffee does not allow returns of equipment or coffee for change of mind. Refund or exchange are issued if the incorrect product is dispatched, in case of manufacturing defects, or the product is not suitable for the prescribed use. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be assessed prior to processing of refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Syndicate Coffee.

5. Repairs & Warranties

Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post, Couriers Please and TNT. Syndicate Coffee's own drivers may deliver some Melbourne metro locations. Whilst we make every effort to track these items with our delivery partners, Syndicate Coffee accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

7. GST

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Syndicate Coffee are GST inclusive. Syndicate Coffee will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.

8. Errors and Omissions

Syndicate Coffee endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

9. Pricing

All prices are in Australia dollars and are subject to change without notice.

10. Method of Payment

We accept Visa and MasterCard via the Stripe and PayPal payment gateways.

11. Cancellation Policy

Please notify us immediately if you wish to cancel or modify your order. +61 3 9428 3229 or info@syndicate.coffee. Most of our coffee is roasted to order and cancellations are at our discretion. Cancellation is not possible once the order has been collected by our delivery partners.

12. Copyright

All material provided about Syndicate Coffee is copyright to Clark St Roasters Pty Ltd and is to be used for personal reference only.

13. ABN

Clark St Roasters Pty Ltd: ABN 74 096 583 774